Accounts Receivable

Job Description:

Our client is seeking a temporary Collections Representative for the collections department.

Hours will be 9:00 am -5:30 pm, starting immediately.

Job Title: Collections Representative
Principal Responsibilities

• Deliver exceptional customer service through multiple communication channels, primarily phone calls (incoming/ outgoing).
  
• Contact customers with overdue accounts to negotiate payments and secure commitments in accordance with state regulatory requirements.
  
• Analyze customer financial information and payment history to identify underlying causes of delinquency and develop effective solutions.
  
• Respond to inquiries from the Customer Service Department and assist with phone support during peak volume periods.
  
• Collaborate with AWC Field Service departments and contractors to schedule and dispatch Collection disconnect and reconnect notifications.
  
• The monitor returned mail, documented all customer communication in SAP and CRM systems, and took necessary follow-up actions.
  
• Utilize various payment services and websites (e.g., KUBRA, Eastern Bank) to investigate and process customer transactions.
  
• Use critical thinking skills to assess disputes, identify trends in nonpayment, and recommend process improvements.
  
• Support team members by covering accounts as needed to ensure business continuity.
  
• Handle customer phone calls professionally, empathetically, and knowledgeably, following proper business processes.
  
• Perform additional duties as assigned.
  

  Requirements:

  Preferred Requirements
  
• Previous experience in fast-paced/high-volume call center preferred.
  
• Strong customer service skills both verbally and in writing.
  
• Ability to negotiate and resolve customer disputes with professionalism.
  
• Strong organizational and time management skills, with the ability to work independently.
  
• Willingness to work overtime when needed.
  
• Proficiency in Microsoft Office and Outlook, with the ability to navigate multiple computer programs simultaneously.
  
• Positive attitude and adaptability to a dynamic work environment.
  
• Familiarity with the Public Utilities Regulatory Authority (PURA) regulations for disconnect procedures in CT, MA& NH is a plus.
  
  Education/Certifications
  
• Associates preferred, or equivalent years of experience, will be considered.