Accounts Receivable
Our client is seeking a temporary
Collections Representative for the collections department.Hours will be 9:00 am -5:30 pm, starting immediately.
Job Title: Collections Representative
Principal Responsibilities- Deliver exceptional customer service through multiple communication channels, primarily phone calls (incoming/ outgoing).
- Contact customers with overdue accounts to negotiate payments and secure commitments in accordance with state regulatory requirements.
- Analyze customer financial information and payment history to identify underlying causes of delinquency and develop effective solutions.
- Respond to inquiries from the Customer Service Department and assist with phone support during peak volume periods.
- Collaborate with AWC Field Service departments and contractors to schedule and dispatch Collection disconnect and reconnect notifications.
- The monitor returned mail, documented all customer communication in SAP and CRM systems, and took necessary follow-up actions.
- Utilize various payment services and websites (e.g., KUBRA, Eastern Bank) to investigate and process customer transactions.
- Use critical thinking skills to assess disputes, identify trends in nonpayment, and recommend process improvements.
- Support team members by covering accounts as needed to ensure business continuity.
- Handle customer phone calls professionally, empathetically, and knowledgeably, following proper business processes.
- Perform additional duties as assigned.
