Sales

Job Description:

Job Summary:
The Digital Sales & Customer Service Representative is a tech-savvy, personable, and passionate employee who delivers an exceptional online customer experience. You will help our clients find solutions, foster long-term relationships, and ensure a positive digital customer journey.

Supervisory Responsibilities:

• None.

• Engage with customers through online chat, email, and social media to answer questions, provide support, and resolve issues efficiently
  
• Guide customers through our digital sales process, assist with product recommendations, and upselling where appropriate
  
• Proactively reach out to ensure customer satisfaction and loyalty
  
• Collaborate with the digital sales and marketing teams to refine the customer experience and meet sales goals
  
• Track and analyze customer feedback to improve our services continually.
  
• Conduct outbound calls to potential customers to promote products/services and achieve sales targets.
  
• Develop and implement effective sales strategies to increase revenue and customer base.
  
• Provide exceptional client services by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  
• Utilize strong communication and analysis skills to understand customer needs and tailor solutions accordingly.
  
• Familiarity with client services and sales strategies will be beneficial.
  

  Requirements:

  Required Skills/Abilities:
  
• Prior experience in digital online sales, online customer service, or a similar role 1+ years preferred.
  
• Strong written communication skills, a positive attitude, and a knack for solving problems.
  
• Ability to work independently and efficiently in a digital environment.
  
• Experience with CRM, or customer service software, is a plus.
  
  Physical Requirements:
  
• Prolonged periods of sitting at a desk and working on a computer.
  
• Must be able to lift up to 15 pounds at times.