Sales

Job Summary: The Digital Sales & Customer Service Representative is a tech-savvy, personable, and passionate employee who delivers an exceptional online customer experience. You will help our clients find solutions, foster long-term relationships, and ensure a positive digital customer journey.Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Engage with customers through online chat, email, and social media to answer questions, provide support, and resolve issues efficiently
• Guide customers through our digital sales process, assist with product recommendations, and upselling where appropriate
• Proactively reach out to ensure customer satisfaction and loyalty
• Collaborate with the digital sales and marketing teams to refine the customer experience and meet sales goals
• Track and analyze customer feedback to improve our services continually.
• Conduct outbound calls to potential customers to promote products/services and achieve sales targets.
• Develop and implement effective sales strategies to increase revenue and customer base.
• Provide exceptional client services by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Utilize strong communication and analysis skills to understand customer needs and tailor solutions accordingly.
• Familiarity with client services and sales strategies will be beneficial.

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