Customer Service Associate Inbound Sales

Job Description:

Our Norwalk, CT-based client seeks to hire 2 temp to perm Customer Service Associate Inbound Sales.

Fully Remote
Reports to Customer Service Supervisor
Monday - Friday 9:00 am - 5:30 pm

If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.

We are looking for energetic customer service representatives who show drive and ambition and demonstrate high levels of integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers - It all starts with you!

Our purpose is to make the world a better place, with a mission to keep our customer's world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve they inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans, which could improve their customer experience with our clients.

You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer's experience as well as provide the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

Job Description:
Provide both inbound and outbound telephone and email support to our clients concerning extended warranty products and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with incoming sales opportunities
  
• Armed with superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
  
• Emphasis is on general customer service for extended warranty plans, sales, credits, claims, and product registration.
  
• Formulate business decisions based on information provided during the call.
  
• Fully understands and consistently demonstrates proficiency in explaining products and services to existing and prospective customers.
  
• Listen to customer concerns with the goal of identifying the causes of the problem.
  
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
  
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
  
• Accurately document information within multiple database systems.
  
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance are within standards.
  
• Support the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey and personal competency, providing feedback in a solution-focused manner.
  
• Act as a backup to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales
  
• Proficient with technology applications: email, internet browsers, search engines, and data management systems
  
• 1-3 years of experience in a call center environment.
  
• Customer Service and Sales experience
  
• Genuine desire to provide exceptional customer service.
  
• Ability to understand first call resolution.
  
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
  
• Respond to customer inquiries by asking probing questions and listening attentively while possessing exceptional oral and written skills.
  
• Self-motivated, able to work independently, and a desire to learn and succeed.
  
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
  

  Requirements:

  Demonstrates teamwork, a positive attitude, and a strong work ethic.
  
• Highly reliable with the ability to maintain regular attendance and punctuality.
  
• High School Diploma or GED required.
  
• Administrative experience a plus
  
• Bilingual (Spanish & French) a plus.
  
• Associate degree