Medical Receptionist

Job Description:

Wilton, CT-based medical office looking to hire a temporary Receptionist/Scheduler.

Schedule: 7:45 am-4:30 pm, Monday-Friday

Answer phones, greet/meet patients, schedule appointments, check patients in and out, do administrative duties, filing, data entry, etc.
Fast-paced environment

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Greets and directs visitors/patients courteously and professionally.
  
• Obtains, verifies and/or updates patient demographic information.
  
• Collects co-pay and copies of the patient's insurance identification card.
  
• Assists with answering and screening calls and triaging all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
  
• Responds to requests for routine information or assistance within the scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
  
• Maintains strong current knowledge of policies and operating procedures.
  
• Initiates calls as requested by the Physician, Office Manager, or other professional staff.
  
• Responsible for opening/closing office duties as needed.
  
• Photocopying, faxing, and distributing documents as required and in a timely manner.
  
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
  
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
  
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing, and generating responses as appropriate and in a timely manner.
  
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
  
• Practice and adhere to the "Code of Conduct" philosophy, Standards for Service Excellence, and organizational values of Teamwork, Integrity, Compassion, Respect, and Accountability.
  
• Completes required continuous training and education, including department-specific requirements.
  
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.
  
• Performs other duties as assigned.
  

  Requirements:

  QUALIFICATIONS/REQUIREMENTS:
  
• High School Diploma or equivalent with a minimum of three years of related front office experience required.
  
• Demonstrated strong interpersonal and organizational skills.
  
• Effective communication skills, both verbal and written English proficiency, required
  
• Ability to function independently with minimal supervision within the position's scope of knowledge and authority.
  
• Computer skills required (MS Office Word and Excel).
  
• Solid phone/customer service skills.
  
• Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
  
• Ability to handle sensitive and confidential information.
  
• Ability to perform complex administrative tasks.
  
• Ability to work under pressure in a fast-paced and, at times, hectic environment.
  
• Careful attention to detail.
  
• Ability to work both in a team and independently.
  
• Ability to demonstrate professionalism.