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Bilingual Customer Service Representative

  • Job Number 528084
  • Type Temp
  • Location Stamford, CT
  • Pay DOE
  • Referral Bonus $50

Bilingual Customer Service Representative

Job Description:

Large Healthcare facility is looking to hire a Temporary Bilingual Customer Service RepresentativeThis position is responsible for providing quality assistance to patients to resolve any and all billing related questions.
Customer Service Focus:

  • Greets in-bound calls from patients.
  • Responds professionally to all billing-related questions from patients.
  • Returns all phone messages within 24 hours of receipt.
  • Reviews patient account data when interacting with patients to ensure that accurate information regarding patients' insurance and demographic *information are correctly reflected on the patient's ac-count.
  • Updates insurance and demographic information as necessary on patient accounts.
  • Resubmits claim forms as appropriate.
  • Initiates requests for refunds to either patients or insurance companies.
  • Accurately documents patient accounts of all actions taken.
  • Identifies past due accounts and submits them to Collector for assignment to outside collection agency.
  • Establishes payment arrangements for patients on past-due accounts and when appropriate in accordance with policy, submits them to management for approval.
  • Accurately documents patient accounts of all actions taken.
  • Establishes and maintains a professional relationship with all SHMG staff in order to resolve problems and increase knowledge of account management.
  • Maintains standards set by management.
  • Apprises management of concerns as appropriate.
  • Informs management, as appropriate, regarding backlogs and time available for additional tasks.
  • As necessary, negotiates a work improvement plan with management to raise work quality and quantity to standards.
  • Completes additional projects and duties as assigned.
  • Requirements:

    • Associate's degree or medical billing certification preferred. CPC preferred.
    • 3+ years of experience working in a multispecialty group practice, healthcare system with an ambulatory focus, or academic medical center.
    • 3+ years of experience working with a medical office/hospital accounts receivable system.
    • Extensive knowledge of insurance payer reimbursement, collection practices, and accounts receivable follow-up.
    • Demonstrates overall knowledge of claims processing for various insurances, including private and governed.
    • Comprehensive knowledge of ICD-10, CPT, and HCPCS coding.
    • Moderate to advanced computer skills, including Microsoft Windows programs.
    • Moderate to advanced keyboard skills with high accuracy rate.
    • Ability to communicate effectively in written and spoken English.
    • Demonstrates effective communication and interpersonal skills with a diverse population.
    • Ability to organize and prioritize workload to manage multiple tasks and meet deadlines.
    • The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required.
    • Demonstrates the ability to carry out assignments independently, work from procedures, and exercise good judgment.
    • Demonstrates the ability to maintain the confidentiality of all records.