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Customer Service Representative

  • Job Number 527801
  • Type Temp to Hire
  • Location Stamford, CT
  • Pay 18
  • Referral Bonus $50

Customer Service Representative

Job Description:


  • Job Title: Customer Service Representative
  • Location: Stamford, CT
  • Pay Rate: $18 /hr.
  • Start/End Time: 8:30 am - 5 pm
  • Start Date: 12/18/2019


Temporary-to-Permanent


Details:
Our client, the corporate headquarters of a furniture retailer, located in Stamford, CT, is seeking a customer Service representative to join their team, first as a temporary employee before being hired permanently.

Responsibilities:


  • Responsible to meet or exceed all goals and key performance indicators (KPIs).
  • Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus.
  • Provides customer satisfaction within 24 hours through effectively and timely resolution of a variety of customer inquiries.
  • Increases revenue through the execution of various sales initiatives.
  • Uses resource documentation for reference and training tools provided to deliver exceptional customer service.
  • Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
  • Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency
  • Handles all customer service issues professionally capable of achieving a collaborative resolution.
  • Able to identify issues and determine when to appropriately escalate.
  • Assists the team and management with projects and tasks as needed.
  • Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.
  • Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
  • Perform any other duties as requested by management.

Requirements:


  • High School diploma required.
  • Minimum of one-year experience in a Call Center environment or comparable customer service experience.
  • Applicants must be flexible to working evenings and weekends if requested.
  • Proficiency utilizing MSOffice utilizing Word, Excel, POS systems and Internet.
  • Familiarity with PowerPoint a plus.
  • Capable and willing to learn new systems and processes.
  • Able to prioritize with proven time management skills and adaptable to a changing business environment.
  • Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
  • Able to multitask and manage multiple projects simultaneously while meeting deadlines consistently.
  • Ensure accuracy and provide correct information to customers to resolve issues and meet client expectations.
  • Must have solid analytical and problem-solving skills.
  • Able to thrive in a collaborative environment and work cross functionally throughout the organization and with external customers.
  • Must be able to collaborate cross functionally with internal and external customers.
  • Consistent ability to work in an office environment and regularly report to work at Corporate Headquarters or designated Showroom.
  • Able to embrace change, manage responsibilities and create efficiencies.
  • Continuous mindset of "customer centricity" to drive business results and engagement with the brand.
  • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Able to move objects (including medium to large furniture items up to 25 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
  • Able to travel as required by the manager to out of town meetings and conferences using various forms of transportation.