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  • Job Number 527788
  • Type Temp
  • Location Norwalk, CT
  • Pay 16 - 18
  • Referral Bonus $50

Sales

Job Description:

Job Title: Outbound Customer Service Representative
Location: Norwalk, CT
Pay Rate: $ 16 - 18
Start/End Time: 11:00 am – 7:00 pm
Start Date: 12/11/2019

Temp-to-Perm

Details:

Our client, a marketing solutions company located in Norwalk, CT, is seeking an outbound customer service representative to join them as a temporary employee before being hired permenantly by the organization.
Outbound experience strongly preferred. Including outside sails.

Responsibilities:
Provide both inbound and outbound phone and email support to our clients with regards to warranty products and/or services.


Essential Functions:

  • Focus on closing extended warranty sales with the assistance of progressive calling.
  • Formulate business decisions based on information provided during the call with the excellent ability to persuade and negotiate with customers.
  • Accurately document information within multiple database systems.
  • Adhere to KPIs, as defined by the leadership team, to ensure you are meeting departmental expectations, sales qualified opportunity, revenue metrics, and quality assurance.
  • Act as a backup to Inbound Contact Center Team as it relates to general customer service warranty plans, claims, credits, sales, and product registration.
  • Perform other duties as assigned.

Requirements:


  • 1-3 years of experience in customer service, call center, or sales environment.
  • Proven success sales/sales support experience & acumen strongly preferred.
  • Previous track record of achieving lead setting targets is a plus.
  • Genuine desire to provide exceptional customer service.
  • Ability to be positive, energetic, relay information in a clear, precise, professional, and friendly manner while remaining persevering throughout the call by overcoming customer objections to close sales.
  • Respond to a customer by inquiries by asking probing questions and listening attentively; while possessing exceptional oral and written skills.
  • Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment
  • Self-motivated, metrics-driven, able to work independently, and the desire to learn and succeed.
  • Demonstrates teamwork displays a positive attitude and has a strong work ethic.
  • Must be punctual and reliable.
  • Proficiency in Microsoft Office (Excel, Word)
  • Bilingual (Spanish) a plus

Educational Requirements and Qualifications:
  • High School Diploma or GED is required.
  • Associate degree preferred