Customer Service

Customer Service RepresentativeLocation: Danbury, CT Hours/Working Model: Full time, Hybrid, 8am–4pm flex Compensation: $65–70K + bonus eligibleAbout the RoleThe Customer Service Representative maintains quality relationships, services the needs of customersand troubleshoots order progress and any issues that may arise in the plant while maximizing salespotential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve anyemerging problems that our customer accounts may face with accuracy and efficiency.ResponsibilitiesManage incoming customer inquiries, orders, and order changes; enter and update orders in the ERP systemCommunicate customer needs clearly across production, planning, procurement, and engineering teamsTroubleshoot order delays, production issues, or supply chain challengesCollaborate with account teams, including Applications Engineers and Key Account Executives, to support customer satisfaction and sales goalsProvide timely order confirmations and follow-up communication to customersDrive issue resolution by partnering cross-functionally and occasionally visiting the production floor to gather informationSupport general customer service tasks as assigned by the Customer Service Manager or leadershipRequired Qualifications3–5+ years of customer service experience in a manufacturing environmentBachelor’s degree or equivalent preferredERP experience required (Epicor a plus!)Strong communication skills (email, phone, and in-person)Highly organized, strong attention to detail, and able to multitask in a fast-paced environmentCollaborative team player with strong accountability and a customer-first approachAbility to work with and understand databases and ability to learn technical skillsAbility to work with general office equipent and operate media equipment such as tablets, smartphones and other electronic equipmentPreferred QualificationsManufacturing experience in medical devicesExperience with Office 365, SharePoint, Teams, Visio and OneNoteExposure to Workday or UKG-UltiProAbility to learn technical product details and navigate data-heavy systems