Customer Service

Customer Service Representative Location: Danbury, CT Hours/Working Model: Full-time, Hybrid, 8 am–4 pm flex Compensation: $65–70K + bonus eligibleAbout the Role The Customer Service Representative maintains quality relationships, serves customer needs, and troubleshoots order progress and issues that may arise in the plant, while maximizing sales potential. The Customer Account Representative will serve as a liaison between internal teams and the customer, facilitating information gathering and coordinating cross-functional meetings to resolve any emerging problems our customer accounts may face with accuracy and efficiency. Responsibilities include: • Managing incoming customer inquiries, orders, and order changes; entering and updating orders in the ERP system • Communicating customer needs clearly across production, planning, procurement, and engineering teams. • Troubleshoot order delays, production issues, or supply chain challenges • Collaborate with account teams, including Applications Engineers and Key Account Executives, to support customer satisfaction and sales goals • Provide timely order confirmations and follow-up communication to customers • Drive issue resolution by partnering cross-functionally and occasionally visiting the production floor to gather information • Support general customer service tasks as assigned by the Customer Service Manager or leadership