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Extended Warranty Claims Adjuster - Call Center Representative

Norwalk, CT based company looking to hire a temp to perm Extended Warranty Claims Adjuster - Call Center RepresentativeJob Description:To be successful as a claims adjuster, you must act as a liaison and primary point of contact between the customer and the service dealer for all extended warranty-related issues and claims. Your primary responsibility is to work towards an expedited resolution on all warranty claims that promote satisfaction on behalf of the customer. Extended Warranty Claims Adjuster also assists the call center by processing claims, providing inbound and outbound phone and email support to our clients; regarding extended warranty products or services.Essential Functions:
  • Prepare warranty repair orders that are well-defined, accurate, and in compliance with the extended warranty policies and procedures, as outlined in the guidelines.
  • Determine and enter the applicable required administrative data on the repair order.
  • Check each repair order against history to avoid processing duplicate claims or submitting claims for repeat repair comebacks.
  • Work in conjunction with the customer and service dealer concerning the repairs to be performed, the authorization as per extended warranty requirement, and travel and repair reimbursements.
  • Contact the appropriate parties regarding any claims requiring additional authorization or for claims requiring special assistance.
  • Emphasize the importance and communicate any adjustments as they occur to a service dealer and department management during the claim process.
  • Review and process all returned/rejected/adjusted extended warranty claims, track each claim until its final resolution.
  • Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
  • Act as a backup to the Inbound Contact Center Team concerning general customer service extended warranty plans, claims, credits, sales, and product registration.
  • Perform other tasks as required.
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