Customer Service

Job Description:

Norwalk Company Seeks Several CSR
Several Call Center Representatives Openings
7 am-3 pm or 3 pm-11 pm Norwalk, CT
7am-3pm or 3pm-11pm Trumbull, CT
Must be available to work either Saturdays or Sunday, plus 4 days during the week

This opportunity is a customer service-oriented role in a call center; it is temp-to-perm. Candidates must be well-spoken, eager to learn, and committed to the position and hours!

The call center is open 24/7 call center, and they specialize in the following:
ACD (Automated Call Distributor) powered call-routing
Computerized message documentation
Fax/email delivery of messages
Voice mail services

Candidates will be responsible for the following:

• Providing a customized response to the callers of each client’s businesses.
  
• You will create and carry out individual calls, handling the protocols specifically designed to meet the requests for assistance callers make to client businesses.
  
• You will answer questions, assist callers, and take messages based on their needs/business inquiries.
  
• You will be doing data entry as well.
  

  Requirements:

• Must be available to work either a Saturday or Sunday, plus 4 days during the week.
  
• Candidates must be well-spoken, eager to learn, and committed to the position and hours!
  
• Please be sure that you are comfortable taking inbound calls and assisting callers.