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Customer Service Rep

  • Job Number 528833
  • Type Temp
  • Location Greenwich, CT
  • Pay $16 - $18 per hour
  • Referral Bonus $50

Customer Service Rep

Job Description:

Greenwich, CT-based company looking to hire 5 temp-to-perm Call Center Representatives.

5 openings
2 of which must be bilingual Spanish

Hours: Monday-Friday, 8:30 AM - 5:30 PM

Positions will start in their Greenwich office with relocation to Stamford in a few months

Responsibilities:

  • Book appointments, coordinate and re-schedule patients and confirms appointments using the computerized system.
  • Answering high volume phone queue.
  • Screens calls, takes messages, and directs to appropriate triage.
  • Block schedules for surgeries, vacations, PTO, etc.
  • Prepares the daily schedule of physicians' office, OR, and on-call coverage.
  • Televox: check reports for cancellations daily and remove them from the schedule.
  • Record details of inquiries, comments, and complaints.
  • Opens and closes switchboard according to established procedure.
  • Follows all HIPAA regulations as instructed.
  • Check New Patient list for duplicates.
  • Communicate and coordinate with internal departments.
  • Customer service email correspondence (must have proper grammar to compose emails to clients.)
  • Follows policies and procedures.
  • Perform administrative functions/tasks and other duties/projects as assigned.

    Requirements:

    Qualifications
  • High school diploma or equivalent.
  • Microsoft Office experience with strong Excel, Word & Outlook skills.
  • Strong customer service support skills.
  • Excellent interpersonal, teamwork, and communication skills - verbal & written.
  • Good listening skills, good grammar, and good reading comprehension.
  • Punctual, reliable, hardworking, well organized, professional, and detail orientated.
  • Ability to problem solve and make decisions quickly under pressure.
  • Knowledge of administrative procedures.
  • Ability to persuade, influence, and negotiate effectively at all levels within and outside the organization.
  • Scheduling experience preferred.
  • Bi-Lingual Spanish/English preferred.
  • Healthcare industry knowledge helpful.