• Job Number 528607
  • Type Temp
  • Location Norwalk, CT
  • Pay DOE
  • Referral Bonus $50


Job Description:

Inside Sales Associate
Job Description:

The Inside Sales Associate is responsible for generating contract sales for the Extended Service Contract (ESC) program for client's product line. This person will play a key role in ensuring the business achieves or exceeds client sales expectations.

This Inside Sales Associate will be well-versed with the ESC options available to the customer. They will be furnished with leads to mine for potential sales through outbound phone calls.

Work Hours: Monday-Friday - 9:30 am - 6:00 pm - No Travel Required
Job Type: Temporary - Non-Exempt
Location: Remote

Client is looking for a candidate to fill their Inside Sales Associate position. This person should be a go-getter, with a willingness to absorb information, excel in every opportunity, and has a strong work ethic.

Salary: Starting salary is $18 per hour, depending upon skill set.
Work Hours: Monday-Friday - 9:30 am - 6:00 pm - No travel required
Depending upon the lead distribution, we may have to shift hours. If you find it easier to indicate Flex on the opening as opposed to 9:30 am - 6:00 pm, that is fine.
Training: Tentatively December - Candidate to start making calls on January 3, 2022.

Essential Functions and Responsibilities:

  • Qualify leads and sell contracts
  • Engage with multiple contacts to identify the appropriate decision-maker to qualify the lead
  • In the event of a customer service escalation, must have the ability to act as SME (Subject Matter Expert) by following established escalation procedures to expedite prompt resolution by researching and resolving customers' concerns/complaints/inquiries.
  • Demonstrate the ability to evaluate the phone call to know when to transfer the caller to a Customer Service Supervisor or appropriate dealership
  • Accurately document information within multiple database systems.
  • Achieve individual performance objectives and standards that help meet departmental and organizational goals.
  • As part of a team, freely share and discuss ideas related to improving standards, practices, and customer interactions.
  • Participate in cross-functional initiatives and projects as it relates to the task assigned by management.
  • Provide accurate and precise customer ESC quotes
  • Provide required sales documentation on all completed transactions
  • Keep abreast of the competition and market trends.
  • Call on prospective customer accounts using consistent telephone marketing.
  • Follow-up on "hot leads" as they come in via sales channels.


    Required Experience:
  • 3-5 years of experience in sales or customer service or call center environment.
  • Demonstrated experience delivering exceptional customer service.
  • An ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
  • Respond to customer inquiries by asking probing questions, listening attentively; while possessing exceptional oral and written skills.
  • Self-motivated, able to work independently, and have the desire to learn and succeed.
  • Attention to detail with an ability to follow through while managing multiple tasks; and adapt to change within a fast-paced business environment.
  • Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
  • Must be punctual and reliable.
  • Proficiency in Microsoft Office (Excel, Word)
    Educational Requirements and Qualifications:
  • High School Diploma or GED is required.
  • Associate Degree preferred