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Service Delivery Associate

  • Job Number 528504
  • Type Temp
  • Location Elmsford, NY
  • Pay $19 per hour
  • Referral Bonus $50

Service Delivery Associate

Job Description:

Elmsford, NY company looking to hire a temp to perm Service Delivery Associate
Produces accurate and consistent deliverables to client document management software to meet the client's business process outsourcing needs.
Hours 8:30 AM - 5:30 PM
Temp to Perm

Responsibilities

  • Work daily with dozens of clients and their multiple projects to help them meet their needs in business process outsourcing as related to document and data conversions
  • Ensure delivery of electronic data and/or electronic documents to clients is accurate and timely
  • Perform data analysis and oversee quality control standards on all client documents and data.
  • Utilize software and data validation techniques to verify that the final deliverables match the requirements in job specifications
  • Take ownership of all aspects related to your client and their projects with support from the client services team
  • Accurately record all delivered work into the tracking system and notify clients via delivery note from the tracking system immediately after the work is complete
  • Manage logistics related to FedEx and Couriers
  • Manage and create physical media for client deliverables
  • Other tasks as assigned

    Requirements:

    Competencies/Skills
  • Strong desire to meet deadlines and get tasks completed in a timely manner based on established priorities
  • Keeps information organized and accessible, maintains efficient workspace, manages time well
  • Works well with customers, promotes a positive image of the company
  • Accountable to team and appreciates view and input of team members
  • Communicates well and has good listening skills
  • Strives to understand requests or issues raised by clients and then communicate or escalate those needs to the proper teammates within the company
  • A strong understanding of Outlook, Excel, Windows, Word is recommended
  • A strong understanding of MS Access is a plus

    Physical Requirements
  • Repetitive motion of wrists, hands and/or fingers, computer work
  • Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures
  • Talking, expressing, or exchanging ideas by means of spoken word to others accurately, loudly, or quickly