Inbound Call Center Representative

Job Description:

Norwalk, CT Call Center looking to fill 2 temp ot perm Inbound Call Center Representative positions, these positions will be remote positions for the time being.

Pay rate $16-17

Job Description:
Provide both inbound and outbound phone and email support to our clients with regards to warranty products and/or services. Answering telephone calls but processing claims as well. This person would need to have administrative experience.
Essential Functions:

• Emphasis is on general customer service for warranty plans, claims, credits, sales, and product registration.
  
• Formulate business decisions based on information provided during the call.
  
• Accurately document information within multiple database systems.
  
• Adhere to KPIs, as defined by the leadership team, to ensure you are meeting departmental expectations and quality assurance.
  
• Act as a backup to Outbound Contact Center Team as it relates to focusing on closing extended warranty sales with the assistance of progressive calling.
  
• Perform other duties as assigned.

Requirements:

• 1-3 years of experience in customer service or call center environment.
  
• Genuine desire to provide exceptional customer service.
  
• Ability to be positive, energetic, relay information in a clear, precise, professional, and friendly manner, while overcoming objections.
  
• Respond to a customer's inquiries by asking probing questions, listening attentively; while possessing exceptional oral and written skills.
  
• Self-motivated, able to work independently, and the desire to learn and succeed.
  
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
  
• Demonstrates teamwork displays a positive attitude and has a strong work ethic.
  
• Must be punctual and reliable.
  
• Proficiency in Microsoft Office (Excel, Word)
  
• Administrative experience a plus
  
• Bilingual (Spanish & French) a plus.

• High School Diploma or GED is required.
  
• Associate degree preferred