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Customer Service

  • Job Number 528116
  • Type Temp
  • Location Greenwich, CT
  • Pay $18 per hour
  • Referral Bonus $50

Customer Service

Job Description:

Position: Call Center Representative
Reports to: Manager of Call Center and Patient Experience
Summary: Responsible for answering phones, making appointments, updating database, scheduling and other administrative functions.
Responsibilities:

  • Book appointments, coordinate and re-schedule patients and confirms appointments using computerized system.
  • Answering high volume phone queue.
  • Screens calls, takes messages and directs to appropriate triage.
  • Block schedules for surgeries, vacations, PTO, etc.
  • Prepares the daily schedule of physicians' office, OR and on-call coverage.
  • Televox: check reports for cancellations daily and remove from schedule.
  • Record details of inquiries, comments and complaints.
  • Opens and closes switchboard according to established procedure.
  • Follows all HIPAA regulations as instructed.
  • Check New Patient list for duplicates.
  • Communicate and coordinate with internal departments.
  • Customer service email correspondence (must have proper grammar to compose emails to clients.)
  • Follows ONS' policies and procedures.
  • Perform administrative functions/tasks and other duties/projects as assigned.

Requirements:

    High school diploma or equivalent.
  • Microsoft Office experience with strong Excel, Word & Outlook skills.
  • Strong customer service support skills.
  • Excellent interpersonal, teamwork and communication skills - verbal & written.
  • Good listening skills, good grammar and good reading comprehension.
  • Punctual, reliable, hardworking, well organized, professional and detail orientated.
  • Ability to problem solve and make decisions quickly under pressure.
  • Knowledge of administrative procedures.
  • Ability to persuade, influence and negotiate effectively at all levels within and outside the organization.
  • Scheduling experience preferred.
  • Bi-Lingual Spanish/English required.
  • Healthcare industry knowledge helpful.