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Customer Service

  • Job Number 527568
  • Type Temp to Hire
  • Location Greenwich, CT
  • Pay $18
  • Referral Bonus $50

Customer Service

Job Description:

Temp-to-Perm

Responsibilities:

  • Book appointments, coordinate and re-schedule patients and confirms appointments using computerized system
  • Answering high volume phone queue
  • Screens calls, takes messages and directs to appropriate triage
  • Block schedules for surgeries, vacations, PTO, etc.
  • Prepares the daily schedule of physicians’ office, OR and on-call coverage
  • Televox: check reports for cancellations daily and remove from schedule
  • Record details of inquiries, comments and complaints
  • Opens and closes switchboard according to established procedure
  • Follows all HIPAA regulations as instructed
  • Check New Patient list for duplicates
  • Communicate and coordinate with internal departments
  • Customer service email correspondence (must know proper grammar to compose emails to clients)
  • Follows policies and procedures
  • Perform administrative functions/tasks and other duties/projects as assigned

Requirements:

  • Must be willing and able to pass criminal background check
  • High school diploma or equivalent
  • Microsoft Office experience with strong Excel, Word & Outlook skills
  • Strong customer service support skills
  • Excellent interpersonal, teamwork and communication skills - verbal & written
  • Good listening skills, good grammar and good reading comprehension
  • Punctual, reliable, hardworking, well organized, professional and detail orientated
  • Ability to problem solve and make decisions quickly under pressure
  • Knowledge of administrative procedures
  • Ability to persuade, influence and negotiate effectively at all levels within and outside the organization
  • Scheduling experience preferred
  • Bi-Lingual (Spanish/English) preferred
  • Healthcare industry knowledge helpful